SHIPPING INFORMATION

Please allow 3-5 weeks for production on all items once PREMADE stock has been sold out, unless otherwise specified. Production for preorder items will begin after the store's site closes. Once your item is shipped you will receive a shipping notice via email. Please allow 3-5 days for your order to arrive once it is in transit. Please do not purchase if you are not prepared to wait a minimum of 3-5 weeks for production if the item is sold out.

INTERNATIONAL ORDERS

International orders may be subject to pay duties and taxes, which is the customer's responsibility and is out of our control. Please allow 10-15 days for your order to arrive once the item is in transit.

REFUND/RETURN POLICY

We do not accept returns, size changes (once the order is shipped), or issue refunds. All sales are final. If an issue occurs on our end, we’ll fix it.

LOST PACKAGES

We are not responsible for any lost, stolen, or damaged packages. The customer takes full responsibility when purchasing. Please contact USPS, or your local carrier to locate your package, and or file a lost package report.

INCORRECT ADDRESS

We are NOT responsible for incorrect addresses. Address changes can be made if the order has not yet been shipped. If an item fails to deliver due to an incorrect address, the buyer will have to pay the fees for reshipping the item.

PRIVACY POLICY

The customer's information remains confidential and will not be shared/sold under any circumstances.

MESSAGING POLICY

In addition, you agree to our Messaging Terms (https://terms.pscr.pt/legal/shop/proficide/terms_of_service) and Messaging Privacy Policy (https://terms.pscr.pt/legal/shop/proficide/privacy_policy).